FAQ

  • Products

What size should I order?

If you are unsure of your size then check the size guide. All measurements are in inches. Length measurements are from top collar to hem. Width measurements are from side to side. Just to be sure, consider measuring a similar garment at home. This will save you having to return an item.


You don't have my size, will you get more in?

At present, all designs are running on a limited edition basis. However, if you would like to see a design re-printed then simply let us know via the contact page. We like to listen to our customers and so if a great deal of you want more of a certain design then we will be happy to oblige. Don't forget too that more designs can be purchased here.


How should I care for my garment?

Garments come with wash instructions on the reverse of their label. These are: machine wash at warm inside out with like colours, use non-chlorine bleach, tumble dry on medium, do not iron, do not dry clean. Although the garments can be tumble dryed we recommend hang-drying if possible.



  • Online Store


What payment methods are acceptable?

All major credit and debit cards are accepted as well as payment via Pay Pal


Do I need a paypal account?

No.  It is possible to use a debit/credit card without having to set up a Pay Pal account. This will be prompted on the checkout screen. 


How secure is this store?

Paypal uses the highest levels of security and encryption to ensure that your details are safe.
Paypal shares your order and delivery details with us, but does not share any sensitive payment information. 


Can I exchange / return my garment?

We believe customer satisfaction is very important. Any unworn garments can be returned in their original state within 14 days of delivery.
If your product is defective it will be exchanged for a new product free of charge. Please note, refund / exchange is not guaranteed and is subject to a review of the returned product.
To The Moon Clothing cannot take responsibility for return postage fees, unless you have been shipped the wrong size / garment. In this circumstance you will be reimbursed for your return postage fee.
If returning a garment, it is advisable to use recorded delivery as To The Moon Clothing cannot be held accountable for any returned garments that are undelivered.

Please remember to order carefully and double check you have selected the correct size / colour / quantity. Check the size guide to ensure you get it correct first time!



  • Postage / Shipping 


How long will delivery of my order take?

Domestic orders are typically delievered within 3-10 working days. International orders typically take 7-21 working days, depending on customs processes and destination. With all orders a proof of postage is obtained. 


How much does shipping cost?

Shipping costs have been calculated. Simply choose your country from the drop-down list when prompted and the shipping cost will be added to your order. Shipping prices vary with quantity and delivery location.


Do you ship Worldwide?

Yes. We ship worldwide. Prices and delivery times vary upon location. 



  • Endorsement / Sponsorship


Will you sponsor our band?

For enquiries regarding sponsorship, please email us at tothemoonclothing@gmail.com 

In aid of your request please include a press pack as well as any other information that may be of interest. E.g. upcoming gigs/tours, existing sponsorships, photos, videos, audio, published work, links to social media sites, etc. 

While we endeavour to respond to all enquiries, it is not always possible, especially in busy periods.



For any other enquiries please send us a message on the contact page

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